Return Policy

Alibuggy Guarantees & Return Policy

Alibuggy is committed to providing quality products and services to our customers. If you are not 100% satisfied with your item, you can request for an exchange or refund. Here we classify following return and warranty types for you to make things simpler

10 Days DOA Product Guarantee

If you receive damaged, different, or nonfunctional item, you can return it for an exchange or a full refund within 10 days of receipt. We will reimburse you the return shipping cost.

45 Days No Reason Return

If you're not satisfied with your purchase and the product is still in brand new condition, you can return it for a refund within 21 days of receipt. You should bear the return shipping fees.

Note: Items such as underwear / swimsuits are not covered by this guarantee due to hygiene considerations. For more details please check the Apparel Return Process or contact us

90 Days Quality Protection

If your item has any quality problem, you can get a refund or exchange up to 90 days.

Note: 

Due to its nature and intended use, clothing, shoes, bracelets, decorations, phone and tablet accessories, household gadgets, home decorations, RC toys, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or see following warranties.

Note:

Customer might be asked to cooperate with our team to complete the return process according to the above policies.

Warranty Exemptions and Notes

1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.

2. If you have damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they

 Flash the firmware of a device or root a device

 Open the body in an attempt to fix the device

 Modify, remove, customize, or swap parts of the product

 Use the device in a way that it is not originally intended for

Continue to use the item once a fault occurs and causes more damage

Return Process

If your item has an issue, please follow the steps below to contact us:

1. Describe the problem with your item in detail: What happened? When? How? Please also write your order no. and item code (SKU no.).

2. Tell us what steps you have already taken to resolve the issue.

3. Provide the item code indicated on the outer packaging.

4. Send a clearly visible photo or video showing the defect(s);

During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.

Return Processing Time

If you have any after-sales issue, please contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to.

The following section describes the processing time required upon receiving your returned item.

For exchanges, the processing time for the exchanged item will be between 6-10 business days upon receiving your item back and depending on stock availability.

For refunds, the processing time for us to proceed with the refund will be between 7-21 business days upon receiving your returned item. After we process your refund, the time it takes to show in your account depends on the payment method. Please click here to view 

For Repair, the duration depends on item and manufacturer's spare parts inventory.

NOTE:

1. You should contact us before returning an item. Returned item without Return Merchandise Authorization (RMA) won't be accepted. If you return the package without prior authorization (RMA Form), send to the wrong address, return an incorrect item or an empty package, Alibuggy reserves right to refuse any compensation.

2. For any return, you need to keep the product package intact and all accessories complete and unused. Clothing and other items must be new, unwashed, and still have the labels attached.

3. You return the item via the shipping method specified by Alibuggy 

usually registered mail is required.

4. All returns will be checked by our technical team upon arrival. If the returned product cannot be repaired, Alibuggy will provide an alternative solution.